Purchased a Blue Tooth headset (Plantronics Voyager PRO+) that arrived in generic packaging, not manufacturers packaging.That indicates that the product was returned defective.

The product was was confirmed defective by the manufacturer at Plantronics case number. My experience with Plantronics is that they always have their own and impressive packaging with registration cards and full documentation (only a quick start foldout was shoved inthere). I contacted "Jeff" by email who told me to take it to the manufacturer, just then next day after recieving it. This is clearly a used product that was taken off their hands for warranty exchange since the packaging was missing.

I found I was remiss in going to their returns policy where it is stated that NO BLUETOOTH devices can be returned. At this point, I would have said shame on myself and continued on that path.

However, this was clearly a deceptive practice given that the product was not in new packaging.Please help to end these shoddy practices.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
Product or service
Plantronics Voyager
Review category
Gadgets and Accessories
review #290624 by
Had an experience with CellXpo? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jun 07, 2014 #824864 Pomfret, Connecticut

I had the same issue when purchasing a plantronics voyager legend. It arrived quickly, but in generic packaging and with no documentation. There are signs of wear around the charging area and even a serial number written in black ink marker on the device. Weird. Obviously this is used, however it works fine. So, I'm less upset at the moment. It is still not the new product that I thought that I was getting. Shoddy as was stated earlier. How do they get away with this? Also astounded to learn that there are no returns accepted on Bluetooth devices. Will not use cellxpo.com again. The old adage "you get what you pay for" proves to be correct again.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to CellXpo. However, many companies do monitor reviews on our site.

You were reading a complaint about CellXpo.
Filing a new complaint about